Period
Custom Selection
Store
Benchmark Stores
Store
Individual Store
Monthly Trend
All stores, all responses
Theme Scores
Keyword mentions per 100 responses across all stores
Theme Trends
Selected theme over time
Keyword Selection
Hide noisy words from the analysis
Keyword Analysis
Praise, fix, and net score within the selected theme
Keyword Trends
Selected keyword compared over time
Monthly Trend
Custom selection compared with benchmark
Theme Scores
Keyword mentions per 100 responses for selected stores
Theme Trends
Selected theme over time
Keyword Selection
Hide noisy words from the analysis
Keyword Analysis
Keyword mentions per 100 responses for selected stores
Keyword Trends
Selected keyword compared over time
Monthly Trend
Individual store over time
Theme Scores
Keyword mentions per 100 responses for selected store
Theme Trends
Selected theme over time
Store Ranking
Stores ranked by improvement pressure
Keyword Selection
Hide noisy words from the analysis
Keyword Analysis
Keyword mentions per 100 responses for selected store
Keyword Trends
Selected keyword over time
Region Scores
Store groups by operating region
Type Scores
Performance by store format
Verbatim
Thai first, with English translation available
Client-controlled bonus questions
Bonus Setup
Configure the temporary questions shown after the fixed VoC interview. Every respondent receives a base offer; completing bonus questions unlocks the stronger offer.
Current setup
Active
Bonus Campaigns
Newest campaign first. Click a campaign to show or hide the included questions.
Temporary client questions
Bonus Results
Bonus feedback is reported separately from the fixed VoC interview, so temporary questions do not disturb the long-term Themes, Keywords, Stores, and Verbatim pages.
Active bonus
BOGO upgrade
Bonus Campaigns
Newest campaign first. Click a campaign to show or hide its results.
Guest Survey
Dashboard preview mode. Submitted answers do not enter the database.